Refund Policy

Last updated: September 7, 2026

VoxForge offers subscription plans billed through our payment processor Waffo Pancake. This policy explains when refunds are available. For any refund request, contact with your account email and order details.

1. 14-day money-back guarantee

If you are unsatisfied with a new paid subscription, you may request a full refund within 14 days of the initial charge, provided you have not previously received a refund within the last 6 months.

2. Renewal charges

Renewal charges are refundable if requested within 7 days of the renewal date and the subscription has not been substantially used during that period. To avoid renewals you do not want, cancel anytime before the renewal date from Billing.

3. Non-refundable cases

• Requests made after the windows described above.
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy.
• Partial billing periods after voluntary cancellation (you keep access until the period ends).
• Claims where the account email or order reference cannot be verified.

4. Processing time

Approved refunds are issued to the original payment method, typically within 5–10 business days depending on your bank or card provider.

5. How to request

Email with: (1) your account email, (2) the order/receipt ID from Waffo Pancake, and (3) a short reason. We aim to respond within 2 business days.